CUSTOMER SERVICE

FREE SHIPPING on Apparel Orders Over $60.00

  • Apparel/Accessories - $8.00 Flat Fee
  • 1 Surfboard - $55.00 Flat Fee Australia only - New Zealand by quote

Shipping Notes:

  • Shipping is only to Australia and New Zealand from this store. Please visit the US store for US shipping atwww.superbranded.com

 

Returns Shipping

Shipping and handling fees from your original order are not refundable for standard returns. If any items arrived damaged or you experienced an error with your order; please contact a customer service representative and they would be happy to assist you australia@superbranded.com.

 

RETURN POLICY

Superbrand is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it within 90 days - in the condition you received it for a full refund. Merchandise must be returned in its original condition with merchandise tags in place with a valid invoice. 
Exceptions to our return policy:

  • Surfboard sales are final and cannot be returned unless damaged upon receipt.
  • Swimwear must not be worn.

 

How To Return an Item

Superbrand offers fast and easy returns.

The best way to return items is to use your own shipping method. Email customer service at australia@superbranded.com to obtain a return authorisation number and write it on your invoice. Enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. Superbrand cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address: 

 

Order #___________
Superbrand Returns Dept
PO Box 566
COOLANGATTA QLD 4225

 

Processing Time for Returns

Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account. 

Get 15% Off Your First Order.... Join Our Mailing List